Frequently Asked Questions

How long does shipping take?

Shipping times vary by destination, product availability, and processing requirements. Please review our Shipping Policy for complete details.

How do I track my order?

Once your order has been processed and shipped, tracking information will be sent through your provided contact details. Please allow time for tracking updates after shipment.

Are products inspected before shipping?

Yes. Each order undergoes quality checks before leaving our facility.

Can I return my jewelry?

Eligible items may be returned according to our Return & Refund Policy.

How should I care for my jewelry?

Remove jewelry before swimming, showering, or exercising. Avoid perfumes, lotions, harsh chemicals, moisture, and extreme conditions. Store pieces separately and clean them gently with appropriate jewelry-care materials.

Do you offer gift packaging?

Yes, selected products may include premium presentation options.

How do I choose the right ring size?

For the most accurate measurement, measure your finger at room temperature and compare the measurement with our sizing guidance. If you are between sizes, selecting the larger size may provide a more comfortable fit.

How do I choose a bracelet size?

Measure your wrist circumference and add your preferred comfort allowance for the fit you want.

Need personal assistance?

Our customer care team is available to help with product questions, sizing, orders, shipping, and your jewelry selection.