Shipping Policy
Effective Date: July 22, 2026
Thank you for shopping with CELESTIALUXE JEWELLERS. We are committed to delivering your luxury jewelry safely, securely, and efficiently. Please review our Shipping Policy before placing your order.
1. Order Processing
In-stock orders are typically processed within 1 business day, excluding weekends and public holidays.
Custom, personalized, or made-to-order items may require up to 2 weeks for production before shipment.
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.
2. Shipping Rates & Delivery
Shipping costs are calculated at checkout based on your delivery address, shipping method, and order details.
Estimated delivery times are provided for convenience only and are not guaranteed. Delivery may be affected by carrier delays, weather conditions, customs processing, holidays, or other circumstances beyond our control.
3. Domestic & International Shipping
We currently ship within Canada and to select international destinations.
International customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by their country's customs authorities. CELESTIALUXE JEWELLERS is not responsible for delays caused by customs clearance.
4. Shipping Carriers
Orders are shipped using trusted carriers, which may include FedEx, DHL, UPS, Canada Post, USPS, Royal Mail, or other reputable courier services. The shipping carrier will be selected based on your destination and chosen shipping method.
5. Order Tracking
Once your order has shipped, you will receive an email containing your tracking number so you can monitor your shipment through the carrier's tracking system.
6. Signature Confirmation
For orders valued at CAD $450 or more, a signature may be required upon delivery to help protect against loss or theft.
If no one is available to accept the package, the carrier may attempt another delivery or hold the shipment at a nearby pickup location.
7. Lost, Stolen, or Damaged Shipments
If your package is lost while in transit, please contact both the shipping carrier and CELESTIALUXE JEWELLERS as soon as possible so we can assist with the investigation.
If your order arrives damaged, you must notify us within 48 hours of delivery and provide clear photographs of the packaging and damaged item(s).
CELESTIALUXE JEWELLERS is not responsible for packages that have been confirmed as delivered by the shipping carrier.
8. Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
If an order is returned due to an incorrect or incomplete address, the customer is responsible for any additional shipping charges required to resend the order.
9. Pre-Orders & Backorders
Estimated shipping dates for pre-order or backordered items will be displayed when available. If delays occur, we will notify you using the contact information provided with your order.
10. Order Changes & Cancellations
Orders may be modified or canceled within 24 hours of purchase, provided they have not entered processing or been shipped.
Once an order has been processed or shipped, it cannot be modified or canceled.
11. Contact Us
If you have any questions regarding shipping, please contact us:
CELESTIALUXE JEWELLERS
Address: 101 Yonge Street, Toronto, Ontario, Canada
Email: Celestialuxejewellers@protonmail.com
Phone: 1-647-797-7924