Refund policy
Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it—unworn, unused, with all original tags, and in its original packaging. You must also provide your receipt or proof of purchase.
To start a return, please contact us at:
CelestiaLuxeJewellers@protonmail.com
Returns must be authorized before being sent. Please contact us to receive return instructions and the appropriate return address. Items returned without prior authorization will not be accepted.
Unless the return is due to our error (such as receiving a defective, damaged, or incorrect item), customers are responsible for return shipping costs.
If you have any questions regarding a return, please contact us at:
CelestiaLuxeJewellers@protonmail.com
Damages and Issues
Please inspect your order upon delivery and contact us immediately if your item is defective, damaged, or if you received the wrong item. We will promptly evaluate the issue and work to resolve it.
Exceptions / Non-Returnable Items
Certain items cannot be returned, including custom or personalized products, gift cards, final sale items, and any item that has been worn, altered, resized, or is not in its original condition or packaging.
We also cannot accept returns for hazardous materials, flammable liquids, gases, perishable goods, or personal care products.
If you have any questions about whether your item is eligible for return, please contact us before initiating your return.
Exchanges
The fastest way to receive a different item is to return the original item. Once your return has been approved, you may place a new order for the replacement item.
European Union 14-Day Cooling-Off Period
If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without justification.
Items must be returned unworn, unused, with all original tags, in their original packaging, and accompanied by proof of purchase.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at:
CelestiaLuxeJewellers@protonmail.com